The business decision
Agree on the journey, audience and business objective the design needs to support.
Know what to fix.
Know why it matters.
Review the journeys that affect enquiries, activation or daily operations.
Get prioritised observations and a practical route to improvement.
WHAT YOU RECEIVEA defined scope.
A defined scope.
A useful handoff.
- Structured UX findings
- Issues grouped by severity
- Screenshots and supporting observations
- Actionable recommendations
- Prioritised improvement opportunities
Make the work
accountable.
The work included
Define the flows, screens, feedback rounds and deliverables before design begins.
The evidence to check
Use clear review criteria and identify what needs testing or measurement after launch.
LET’S WORKStart with a journey.
Start with a journey.
Leave with priorities.
Bring the website or product you want to review. We’ll agree where an audit can be most useful.